Frequently asked questions...

1. At the very top of the site, you'll find the "Search..." field, where you can type in keywords according to :
. Brand name
. Product type (stratocaster for example)
. Product category (e.g. acoustic guitar)
. Product use (studio or stage, for example)
Combine several criteria, such as "Studio headphones" or "Fender Telecaster", for a more precise result.

2. You can directly use our categories and filters to search for your item.
Brand name
Price range
Type of offer (new, special offer, best seller, clearance sale)
Sub-category, etc.

You can also sort results by : New products, Lower price, Higher price.

3. Still can't find your item? Please contact our by phone on 01 81 930 900 or by email at info@stars-music.fr

Placing an order on our website is as simple as a few clicks.
1. search for the item of your choice on the site (see how to find an item on the site)
2. Consult the product sheet for more information and availability (see stocks and delivery times ).
3. Choose the item you wish to purchase by clicking on "Add to basket".
4. Once your products are in the shopping cart, click on the "Checkout" button. Place order " button.

Stock availability is indicated on each product sheet, under the "Add to basket" button. "Add to basket" button.

- IN STOCK - with you in 24h / 48h
The item is currently available in our warehouse or in our partner stores.

- IN STOCK - delivered in ...
the item is available from our supplier and will be delivered to you within the indicated. Please note that delivery times are indicative and may be subject to change. modified. The customer will be informed of this by order tracking email.

- ON ORDER - contact us
the article is in limited quantity in store and we need to contact our supplier supplier to confirm availability and delivery time.

- ON BACK ORDER - available from dd/mm/yyyy
the item is out of stock but we have ordered it from our supplier and it will be available for delivery from will be available for delivery from the date indicated.

- PRE-ORDER - available from dd/mm/yyyy
the article is a new item that we have ordered from our supplier and will be available for delivery from the date indicated.

- STORES - Limited quantity (1 only)
only a few items left... hurry up!

- ON ORDER - contact us
the item is no longer available in store and we need to contact our supplier supplier to confirm availability and delivery time.

x OUT OF STOCK ITEM - contact us
the item is no longer available in store and we need to contact our supplier supplier to confirm availability and delivery time.

You will also find availability in Star's Music stores on each each product sheet.

The average order preparation time at Star's Music is 1 to 2 working days. It a product may not be in stock at the time you place your order and this delay and that this delay may be longer. If in doubt, please contact our customer service department.

Please note that our delivery times are given in working days. Our team our team can only process orders during our opening hours. Orders placed placed after 6:00 pm are generally processed the following morning, and orders placed (Saturday and Sunday) can only be processed on Monday morning.

Stars-Music.fr offers several payment methods:
- Credit card (Carte Bleue, Visa, Mastercard)
- PayPal
- Oney in 3X by credit card
- Oney 4X by credit card
- Bank transfer

- Credit card

Payment by credit card is completely secure thanks to the online payment system of our banking partner CIC Cybermut.
Your banking data circulates on the Internet only in encrypted form, i.e. they are encoded in such a way as to make them totally unreadable.
More information on 3-D Secure in our General Terms and Conditions.

We accept Visa, MasterCard, American Express and Carte Bleue. You must indicate :
. Your credit card number
. Date of validity
. The visual cryptogram, which corresponds to the last 3 or 4 digits on the back of your card. back of your card.

- Paypal

If you already have a PayPal account, log in with your username and password and confirm your payment. payment.
If you are new, you can create a PayPal account and confirm payment or pay directly by credit card.
Once payment has been confirmed by PayPal and your order has been confirmed, you will be debited. and your package leaves our warehouse. If you return your items, the corresponding will be refunded to your PayPal account.

- Oney in 3X or 4X

Please note that in-store payment via Oney is up to €3,000 - payment methods (with or without fees) vary from store to store. Please contact the store directly for further information.

With Oney payment, you can pay in 3 free instalments from €200 to €3000, or in 4 instalments from €400 to €3000. instalments from 400€ to 3000€, simply by using your bank card. By choosing Oney the Oney payment method in 3 or 4 instalments when validating your order, you will be be redirected to the secure Oney site to fill in the financing application and receive an immediate an immediate response in principle.

How does it work?

1. Select and add your products to your basket

2. Choose the Oney payment method in 3 or 4 instalments by credit card, then confirm.

3. Fill in your form

5. Get an immediate response online

6. Your order is complete, and you receive the musical instrument or of your dreams!

Conditions of acceptance: This offer is reserved for individuals (natural persons of residing in France and holding a Visa or MasterCard bank card with a validity date a validity date longer than the chosen financing period. Cards with systematic authorization cards such as Electron, Maestro, Nickel, etc., as well as e-cards, Indigo cards and Indigo and American Express cards are not accepted.
Facily Pay is a financing solution offered by Oney, a Banque Accord SA brand with capital of capital of 29 020 680€ - 40 avenue de Flandre 59170 Croix - RCS Lille Métropole 546 380 197 - n°Orias 07 023 261 www.orias.fr - Correspondence : CS 60006 -Lille cedex 9 - France www.banque-accord.fr

- Bank transfer

If you choose to pay for your Star's Music order/quotation by bank transfer :
- your order will only be processed once payment has been received
- products will not be reserved until payment has been received
- bank details (RIB) will be sent to you by email.
We therefore recommend that you make your transfer as soon as possible by entering the order or quotation number on your bank transfer order, and to notify us after the transfer has been made for faster processing.

Stars-Music.fr offers standard or express delivery via the following partners the following partners
- LA POSTE COLISSIMO - www.colissimo.fr
- GLS - www.gls-group.eu
- DB SCHENKER - www.dbschenker.com
- CHRONOPOST - www.chronopost.fr
Depending on the stock and dimensions of the packages that make up your order, one or more delivery methods will be offered. you will be offered one or more delivery methods, simply select the one of your choice delivery method of your choice (more info under "DELIVERY" in our terms and conditions)

Whichever carrier you choose, you'll be able to track your order using the tracking number which will be sent to you by email as soon as your order is dispatched.

When you shop at Stars-Music.fr, you can change the delivery address in the basket just before checking out.
Click on the "modify" button in the "Delivery address" box at the "Payment" or "Delivery" stage. "Payment" or "Delivery

You can also change your contact details at any time in the "My account" section. ". In the "Default delivery address" box, select "Manage addresses ".

If you decide to change your delivery address after you have placed your order and paid payment, you will not be able to change it on the site. We invite you to contact our customer service department by email or telephone to change your current delivery address.

Stars-Music.fr delivers to Europe and abroad.
Orders from Metropolitan France, French Overseas Departments and Territories and certain countries can be made directly online (excluding heavy goods for products France).
Customers wishing to place an order for delivery inother countries of the world France are invited to request a quotation for an estimate. are invited to request a quotation for shipping costs and/or tax-free invoicing. tax.

For countries covered by quotation orders, here are the steps to follow to ensure that everything runs smoothly:
1 - Send an e-mail to info@Stars-Music.fr indicating the items you wish to order, as well as your full address (including postal code and country of delivery). Our team will then provide you with a quotation quotation including the cost of the items plus any additional postage, necessary for shipment to your country.

2 - If you are happy with the quote, all you have to do is choose your method of payment by check or by bank transfer (more info in our General Terms and Conditions).

3 - As soon as we receive your payment, we'll let you know about the shipment of your equipment.

Star's Music is above all a super store where you can try out the musical instrument of your dreams in the best conditions. of your dreams in the best possible conditions, while getting advice from our team of of enthusiasts. Star's Music stores are without doubt the finest musical instrument in France.

All in-store items are available in our online store. However, some some items are sold exclusively on the Internet.

To find out whether an item is available in a Star's Music store, simply click on the "SEE STORE AVAILABILITY" drop-down menu on each product sheet.

OUR STAR'S MUSIC STORES

STAR'S MUSIC PARIS
1 to 11 boulevard de Clichy, 75009 PARIS

STAR'S MUSIC BORDEAUX
170 cours du Médoc, 33300 BORDEAUX

STAR'S MUSIC LILLE
72 Rue des Arts, 59800 LILLE

STAR'S MUSIC LYON
247 rue Marcel Merieux, 69007 LYON

STAR'S MUSIC TOULOUSE
34 boulevard de la gare, 31000 TOULOUSE

We monitor the competition on a daily basis to guarantee you the best prices. the best prices. That's why prices can fluctuate from one day to the next. Also suppliers may apply price changes without prior notice, which may influence influence prices both positively and negatively.

The prices shown on the site are therefore guaranteed for the time they are online. on line. Stars-Music.fr reserves the right to modify its prices at any time, but products products will be invoiced on the basis of the prices in force at the time of order registration, subject to subject to availability at that time.

We monitor the competition on a daily basis to guarantee you the best prices. the best prices. That's why prices can fluctuate from one day to the next. Also suppliers may apply price changes without prior notice, which may influence which can affect prices both positively and negatively. Have you found a cheaper elsewhere?
Call us on +33 1 81 930 900.

As part of our sales policy, you may receive discount coupons. coupons. Their conditions of use vary and will be communicated to you upon receipt you receive each voucher. They can be used on the site in the shopping basket via the section "Do you have a PROMO CODE? Once you have validated the code, it will be applied to your your basket if it complies with the conditions of use.
To receive all our promotional codes, sign up for the Star's Music newsletter to receive our special offers by email.

From the date you receive or pick up your package, you have 30 days to return your item. Return shipping costs are at the customer's expense.
In order to best deal with your case, please inform us of any return procedure for by email to info@Stars-Music.fr.
If the new order is for a higher amount, the user must enclose with the exchange request payment of the balance. Conversely, if the amount of the exchange is less than the initial amount, the user will receive a cheque or a credit note in the form of a credit note in the form of a code (usable on the site) for reimbursement of the difference.
Once your exchange order has been dispatched, you will receive an e-mail confirming with the tracking number of your parcel.

Thank you for ordering from Star's Music. An email will be sent to you each time your order is updated. You can track the status of your order at any time at any time by logging on to "My Account" in the "My Orders" tab. You'll find a list of the different statuses and their meaning in the question "What's the status of my order".

The average preparation time for Star's Music orders is 1 to 2 working days. It a product may not be in stock at the time you place your order and this delay and the lead time may be longer. Please check the delivery times announced on our website or contact our customer service department if in doubt.

Please note that our team can only process orders during our opening hours. hours. Orders placed after 6:00 p.m. are generally processed the following morning. and orders placed on weekends (Saturday and Sunday) can only be processed on Monday morning.

Here is the delivery schedule for orders whose products are in stock and validated:

If you have ordered an in-stock item from our supplier, the delivery time may vary from 2 to 5 days or 8 to 10 days depending on the supplier. The indicative is indicated on each product page. The actual delivery is sent to you by email, after you have placed your order and validated your payment.

An email is sent to you when your order is dispatched, with your parcel number, so that you can follow so you can track your delivery at any time. You can also consult your parcel number in the "My account" section, "My orders" tab, then "Parcel tracking".

The average preparation time for Star's Music orders is 1 to 2 working days. It a product may not be in stock at the time you place your order and this delay and the lead time may be longer. Please check the delivery times announced on our website or contact our customer service department if in doubt.

Please note that our team can only process orders during our opening hours. hours. Orders placed after 6:00 p.m. are generally processed the following morning. and orders placed on weekends (Saturday and Sunday) can only be processed on Monday morning.

You can track the status of your order at any time by logging into your My Account" in the "My orders" tab. Here is the list of and what they mean:

- In validation

Your order requires further validation of the chosen payment method. chosen.
If your payment has been validated by our bank, your order will change status to "In preparation". preparation" status.
If your payment is refused by our bank, your order will change to "Cancelled" and you will receive a full refund
In both cases, an email will be sent to you. Our advisors are at your disposal by email or telephone to offer you an alternative.

- Awaiting payment

You have chosen to pay for your order by cheque or bank transfer. Your order will only be only after payment has been received.
If your payment is validated by our bank, your order will change status to "In preparation". preparation".
If we do not receive your cheque or bank transfer, your order will be set to cancelled" status.
In both cases, an email will be sent to you. Our advisers are at your disposal by email or telephone to propose an alternative.

- In preparation

Your payment has been registered, we are preparing your order for delivery within the time indicated in your basket.
If additional time is required to process your order, you will be informed by email informed by email with a new indicative delivery date.

- In restocking

Your item is available from our supplier (the item was indicated as available On Order on our website). We have chosen to order it from you in order to ensure that we send you and not an unpacked product from a store display. Replenishment varies between 2 and 8 days depending on the supplier.
The delivery time is indicated in your basket. You will be informed again by email of the indicative delivery date.

- Partially shipped

Your order contains several items and has been sent in several packages. You have received a first email with your parcel number. You will receive a second email with a new with a new parcel number. Once your order has been shipped in its entirety, your order will will change to "Shipped" status.

- Shipped

Your order has been shipped in full. An email has been sent to you with your number. If you have not received your email, please check your SPAM box. You will be able retrieve your parcel number by logging into your "My Account" and the line corresponding to your order.

- Refunded

You have requested the cancellation of your order or your order has been cancelled by our service because the payment was not validated by our bank. You will be able to see the refund transaction on your bank account.

- Payment refused

Our bank has not validated your payment transaction. The payment is therefore refused.
This can happen with foreign bank cards. In this case, please please contact our customer service department to find an alternative payment method.

Once you have placed your order online, you cannot modify or cancel it directly on our website
However, if your order is still being processed, nothing could be simpler: send an e-mail to info@stars-music.fr with your order number your order number and explaining the situation. The order will then be cancelled so that you can place another order.

If you have made a mistake and placed the same order several times, don't panic: send an e-mail to info@Stars-Music.fr the numbers* of the orders to be deleted. If you have paid for the same order If you have paid for the same order several times, we will refund the full amount of the cancelled order.

*You will find your order number in your confirmation e-mail or on our website in "My account", "My orders" tab.

In the event of absence, regardless of the shipping method chosen, if a calling card is left in your mailbox (your mailbox must be accessible), the parcel will be delivered. left in your letterbox (your letterbox must be accessible), you have 15 days to collect your parcel from the post office or relay point (usually a local shop) with your delivery notice in hand and proof of identity or a business card.

You can check the whereabouts of your parcel using the tracking number you received by e-mail. If you think your parcel has been lost, don't hesitate to contact our customer service. :
By telephone on 01 81 930 900 (Monday to Friday, 9am to 6pm non-stop)
By e-mail: info@stars-music.fr
Our teams will help you find your parcel.

On receipt of your parcel, please check the condition of its contents in the presence of the before signing the delivery note. If this is not done and you discover you discover afterwards that your equipment is damaged, we will not be able to make a claim to make a claim against the carrier. If the equipment is found to be defective, refuse it with precise and detailed reservations on the delivery note. Then contact our then contact our remote sales department at info@Stars-Music.fr, enclosing if possible a photo of the defect.

On receipt of your parcel BEFORE signing the delivery note,
open your package and check the condition of the contents in the presence of the delivery person.
If the equipment is damaged Immediately express your reservations by writing a detailed on the carrier's delivery note. If possible, refuse the parcel. Contact our customer service department, enclosing a photo of the defect if possible, at info@stars-music.fr or by telephone on 01 81 930 900 so that we can send you a free returns form. free of charge.	If everything's OK We hope you enjoy using it! Don't hesitate to let us know by sharing your best photos on social networks with the hashtag hashtag #StarsMusic
If this is not done and you discover afterwards that your equipment has been damaged, we will not be able to file a claim with the carrier. carrier.

For warranty purposes, we remind you that all products must be returned in their original packaging. in its original packaging. We therefore ask you to keep it with documents and accessories.

To obtain an invoice, log on to our site in the "My account" section from the home page, enter your login details and click on "Validate". Once Once logged in, go to the "My Orders" tab and select the order for which you wish to receive an invoice. Click on "View" and the order details is displayed. You can then access your invoice and print it if you wish.

For an order of several items, they may be shipped in several different different packages. This may result in a slight delay in the order of arrival. In this case, please in this case, please send us an e-mail immediately to info@Stars-Music.fr with your order number to ensure to ensure that everything runs smoothly.

Please send an e-mail to our customer service department at info@stars-music.fr stating your order number the item ordered and the item received. Customer service will try to resolve this situation as quickly as possible.

If your item does not work several days after receipt and use, please contact our after-sales service at sav@Stars-Music.fr, specifying your order number, the and the serial number of the device.

If you have received a faulty item, please contact our customer service department to make a return under your warranty. (See How to return an returns)

In accordance with our general terms and conditions of sale, all items may be returned right of withdrawal, by exchange or refund, except for those bearing a mention to the contrary for example, items that have been personalized at the customer's request, computer software customer's request, or computer software, audio or video recording products when the when the protective blister has been removed, etc.

From the date of receipt or collection of the parcel, you have 30 days to return your item. Return shipping costs are at the customer's expense.

To return your items, please enclose the following return form in your parcel package: return return form
In order to best deal with your case, please inform us of any return procedure by email to info@Stars-Music.fr.

Returns should be made to Star's Music Paris - 65 BIS RUE DES MARTYRS - 75009 PARIS.
The right of return will only be accepted for complete products, in their original condition (packaging, accessories, instructions) with a copy of the purchase invoice. Items returned incomplete, damaged or soiled by the customer will not be accepted. returned. Please note that no COD shipments will be accepted for any reason whatsoever. reason.

From the date you receive or pick up your parcel, you have 30 days to to return your item. Return shipping costs are at the customer's expense.
In order to best deal with your case, please inform us of any return procedure for by email to info@Stars-Music.fr.
If the new order is for a higher amount, the user must enclose with the exchange request payment of the balance. Conversely, if the amount of the exchange is less than the initial amount, the user will receive a cheque or a credit note in the form of a credit note in the form of a code (usable on the site) for reimbursement of the difference.
Once your exchange order has been dispatched, you will receive an e-mail confirming with the tracking number of your parcel.

- Refunds on returns

You've ordered an item on our site, you've received it but it's not to your liking? not to your liking? You can return it for a refund.

From the date of receipt or collection of the parcel, you have 30 days to to return your item. Return shipping costs are at the customer's expense.

To return your items, please enclose the following return form in your parcel package: return return form
In order to best deal with your case, please inform us of any return procedure by email to info@Stars-Music.fr.

Once your item has been returned, we undertake to reimburse you within a period less than or equal to 15 days after receipt of the products by us. Refunds of a cash purchase will be made by any means of payment. In the case of payment on credit, the exercise of your right of withdrawal will result in the cancellation of this credit. The credit service provider or Stars-Music.fr will be able to reimburse you. However, we will always be able to offer you a credit note on a future order. order.

- Refunds following order cancellation

You've placed an order with us but changed your mind? If your order has not been shipped, you can cancel your order and request a refund.

Once your request has been processed by email, we will refund your money within within 8 to 10 days. You will be able to see the refund on your bank or Paypal account Paypal account, depending on the payment method you have chosen. In the case of payment on the exercise of your right of withdrawal will result in the cancellation of this credit. The credit service provider or Stars-Music.fr will be able to reimburse you. However, we will always be able to offer you a credit note on a future order. order.

You own music equipment for sale on the Stars-Music.fr website and would like to to share your opinion on the site with all musicians?

Write a review and rate an item from your customer account.
It's as simple as :
- create an account or log in to your customer account
- search for the product reference on the site
- and click on "Give your opinion" to write your opinion on the product in question.
There's no limit to the number of product reviews you can write. ! However, please observe the following rules:
- your review must only mention legal stuff (no cracks, pirated software or resources, etc.).
- your review must be relevant, supported by good arguments, and describe how you use the product. the product in legible, understandable terms, so that people can understand you, and refer to your review if necessary.
- Try to avoid spelling mistakes, SMS language and sentences written in capital letters only. Take the time to write clearly for maximum comprehension.
- All reviews are subject to moderation and any advertising content or classified ads for sales of second-hand products will be deleted.
- Finally, any defamatory comments will be systematically deleted, as the content you remains our responsibility.

You can also share a photo of your Star's Music order from your instagram account instagram account:
1. On your instagram photo, use the 3 hashtags specified on the product sheet #starsmusic #brand #productname
2. After validation by the moderation team, your photo will be published on the corresponding product sheet!
- All reviews are subject to moderation and any advertising content or classified ads for sales of second-hand products will be deleted.
- Finally, any defamatory comments will be systematically deleted, as the content you remains our responsibility.

We want to hear from you! Do you like Stars-Music.fr? Do you see areas for improvement? Let us know! To be honest, we'd love to hear from you. impressions. Share your experience of the Stars-Music.fr catalog and services on our our many certified websites, where you can also read our many customer reviews.

consult reviews certified

Stars-Music.fr is also several Star's Music stores in Paris, Lille and Lyon. Any feedback is good to take and allows us to improve (or to please ourselves too). Don't hesitate to to give your opinion on your experience in our partner stores directly on their respective facebook pages or in Google Map.

Star's Music Paris - 1 to 11 boulevard de Clichy, 75009 PARIS
Give my opinion on Google Map

Star's Music Lille - 72 rue des arts, 59800 LILLE
Give my opinion on Google Map

Star's Music Lyon - 54 rue Marcel Mérieux, 69007 LYON
Give my opinion on Google Map

Star's Music TOULOUSE
Share my opinion on facebook

To keep up to date with all the latest news from our Star's Music stores in Paris, Lille, Lyon, Toulouse and Bordeaux, all you have to do is :
- subscribe to our newsletter by selecting "Store News" to receive news by email
- follow our instagram or facebook page.

You can unsubscribe or change the products you're interested in at any time at 3 points at any time:
- on your customer account, in the "my newsletters" section
- by following the "unsubscribe" link at the bottom of each of our emails

Please note that it may take some time to process your unsubscribe information. some time. However, we will do our utmost to ensure that you no longer receive our newsletters after unsubscribing.

Star's Music supports talent! For all regional requests, please contact your nearest store directly. The store manager will contact Star's Music head office if necessary.

For all other inquiries, please send your complete application to info@stars-music.fr

Please note, however, that Star's Music remains a human-scale company, and we cannot so we can't participate in your projects on a one-off basis.