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Ts&Cs // Terms and conditions

PREAMBLE The present conditions are agreed between, for the first party, the TWEETER company, registered as: RCS PARIS,
Siret : 447.549.379.00017
Head office : 11 Boulevard de Clichy 75009 PARIS 09
Share capital of 2 298 948,06 Euros
VAT Number FR 48 447 549 379
Téléphone : +33 1 45 26 75 00 (local call charges from landline, additional charge may occur depending on operator)

Hereinafter referred to as "Star's Music"
and, for the other party, the persons wishing to make a purchase on the Internet website https://www.stars-music.fr hereinafter referred to as "the user". Both parties agree that their relationship is governed exclusively by the present terms and conditions of sale, available on the day of purchase. If one condition were to be lacking, it would be considered as governed by the prevailing practices applicable to distance selling for companies with a registered head office in France.

THE PURPOSE of the present terms and conditions is to define the sales terms between Star's Music and the user of the www.stars-music.fr website from placing an order to after-sales services, including payment and delivery. These terms and conditions apply exclusively to non-trading natural persons.


The user can either place his order on-line on our website https://www.stars-music.fr or by telephone by dialling ++33 1 81 93 09 00 (local call charges from landline, additional charge may occur depending on operator).

The order can only be registered on the website if the user is clearly identified by entering his email address (or Star's Music website specific ID) and his password that are strictly private. All website users a personal client ID will have to follow the subscription procedure allowing him to get access to his own client account. These are personal access codes. In case of loss, the user will only need to follow the on-line procedure allowing to retrieve your forgotten password or to contact customer services on +33 1 81 93 09 00 (local call charges from landline, additional charge may occur depending on operator). All orders placed imply acceptance of product prices and descriptions available on the day of sale. Any dispute on that point will be limited to an eventual exchange and the warranties listed below.

The user will be able to modify his cart before final validation, this step will formalize the sale agreement between Star's Music and the user The company Star's Music commits to deliver the orders placed on the website only within the limit of stock availability. In some cases, in particular absence of payment, address error or other issues on the user account, Star's Music reserves the right to block the user's order until problem resolution.

For any question regarding the monitoring of your order, please send an email at info@stars-music.fr.


Products purchased through our website are only delivered in Mainland France, in Corsica, in the Overseas Departments and Territories and some countries within the European Union by our partners Colissimo, GLS, Chronopost, Calberson and DB Schenker. The amount of the delivery charges will be indicated before validation of the order.

• Economic Standard

Standard delivery orders are dispatched with our partner Colissimo or GLS. However, depending on dimensions of your parcel, Star's Music may be required to use express carrier services, without any additional cost for the buyer.

• Chronopost- Express

The express delivery orders are dispatched with our partner Chronopost.

• CALBERSON or DB Schenker - Heavy Products

Orders with products weighing more than 30 kilograms are dispatched with our partner Calberson or DB Schenker.

• STORE PICK UP - Click & Collect

Internet orders can be collected directly in the Star's Music store of your choice in Paris, Lille, Lyon or Toulouse, determined when placing the order. The client will be informed by email and telephone to confirm the receipt of the order to come and pick it up in store, with his personal identification documents.

The delivery of acoustic pianos and the delivery of heavy products to the floor (more than 30kg) are subjected to additional costs. Please consult us.

Floor delivery for digital pianos is an option subjected to invoicing for Paris and the Greater Paris area. Please consult us.

Indicated delivery times are not guaranteed during high activity periods such as sales or Christmas time, and for some made-to-measure or customized products that can not be associated with standard delivery times.

Products are delivered at the address you indicated while placing your order. The contribution to shipping costs is also clearly indicated on the order form. This is calculated depending on the total amount of the order, its total weight and volume of the product(s) ordered. The amount of that contribution will automatically add up on the order form. Star's Music will not be held responsible for consequences attached to a delayed delivery.

CAUTION - You must verify the compliance of the delivered goods as soon as they arrive before signing the delivery note and where you can write down any reserves you may have regarding delivery issues (damaged product...) and then sign. We invite you to refuse the delivery of any parcel containing damaged goods. This parcel will then be returned to the shipper, STAR'S MUSIC.

We will refund you or exchange the products that do not correspond to your order (faulty or non-compliant).

Claims are to be addressed to STAR'S MUSIC 76, rue du Capitaine Guynemer 92400 Courbevoie, FRANCE. On your claim, make sure you indicate:
- Contact details of the purchaser
- Delivery note number
- Product references indicated on the delivery note
- Motives of your claim


Prices are indicated in euros inclusive of all taxes. These prices do not include contribution to processing fees (carriage, packaging and preparation of the parcel at the applicable rates). They include the applicable VAT on the day the order was placed. Any change to the applicable rate may be passed on to the products prices. However, no price can be changed once the client's order has been validated. Besides, if one or several taxes or contributions, in particular environmental ones, were to be created or modified, increasing or decreasing, that change may be passed on to the selling price of the articles listed on the Star's Music website.

Why are prices changing?
On a daily basis we are monitoring prices in order to provide you with the best deals available. That is the reason why prices may fluctuate from one day to another. Besides, our suppliers can also modify their own prices without notice, thus impacting our prices in either a positive or negative way .

Prices indicated on the website are guaranteed as long as they are displayed online.

Star's Music website reserves itself the right to modify its prices at any given time but the products will be invoiced according to the applicable prices at the time of registration of the orders, subject to availability on that date. Title retention clause The products remain the property of STAR'S MUSIC until full payment of the invoiced price.

In order to claim French VAT refund, in case of purchase made by a client residing outside the European Union or French Overseas Departments, it will need to fulfill the conditions required under the applicable legislation and the customs services.


The user can choose to pay for his purchase with the following:

• BY CREDIT CARD, VISA AND MASTERCARD

through our CIC Cybermut service, which guarantees confidentiality of bank details with an SSL (Secure Socket Layer) encrypted system for a 100% secured payment.

For our safety and to limit the risk of fraud, besides the card number, expiry date and security code, the cardholder must identify on to his own bank system providing a code or personal data through the 3D Secure System.

What is 3D Secure? It is a system developed by both credit cards networks Visa and MasterCard to certify the cardholders. The regulation has changed on October 1st 2008, and French banks have generalized 3D Secure to all cardholders. Depending on the card network, it comes under two different names: Verified by Visa for the Visa/Electron or MasterCard Secure Code for the MasterCard/Maestro cards.

1. The client continues his purchases on the Star's Music website
2. When making the payment, he inserts his credit card details on P@iement CIC.
3. These informations are transferred to the client's bank. His bank will require identification from him.
4. P@iement CIC verifies if the authentification was completed, then performs the usual controls to close the transaction before sending the client back to the Star's Music website


• WITH PAYPAL

through his PayPal account, PayPal allowing web users to send payments on the Internet with an email address, without having to indicate credit card details for each transaction.




• BY BANK TRANSFER

Registered address: TWEETER Société Générale PARIS LA FAYETTE - 59 Rue La Fayette - 75009 Paris

Bank code : 30066
Sort code : 0821
Account N°: 00010580801
RIB key: 05
IBAN: FR76 - 3006 - 6108 - 2100 - 0105 - 8080 - 105

As soon as we actually receive your payment, we inform you and the equipment is dispatched.


All products can be subject to withdrawal right, to substitution or refund, except for the legal exceptions of the following items:
- Special customization of products requested by the client or clearly modified;
- Items which, after delivery and by their nature, are assembled with other products and indivisible such as for example software included with controllers, if the client registered them on-line, the software is useless and the controller can not be resold;
- Products delivered in a sealed packaging for hygiene reasons such as reeds boxes, mouthpieces, harmonicas and all associated accessories (we will not accept the returning of theses goods if the package is not sealed any more)
- Audio/video recordings or softwares once the client has reaped the seal off after delivery;
- as well as returned goods that would be incomplete, worn down, damaged or dirty because of the Client.
The client can indeed test the product but he will be held responsible in case of diminished value of the goods resulting from handling other than what is necessary to ascertain the nature, specifications and functioning of these goods (Article L. 121-21-3 al. 3 French Consumer Code).

The right to return the goods will only be accepted for complete products, in their original condition (packaging, accessories, manual) and a copy of the invoice.

For purchases made on the Star's Music website, returns or exchange requests by the client must be done within a 30 days period starting on the date of reception or collection of the parcel. In case of an order for several products, the 30 days period to notify withdrawal only begins on the day of reception of the last product delivered. The client will bear the return charges, postage cost for returned parcel is somewhere between 5,50€ for a light parcel and starting at 28€ for heavy items of more than 30kg.

For purchases made in a Star's Music store, all purchases are firm and definitive and do not benefit from the same return conditions available on the on-line store. For more information, please contact one of our salesperson in store.

• RETURN FOR EXCHANGE

If the amount of the replacement order is higher than the original one, the client will have to attach the payment of the discrepancy to his exchange request. Conversely, if the amount of the exchange order is lower than the original amount, upon reception of this request, the client will receive a cheque-letter or a credit note to use on the website as a promo code, to refund the discrepancy.

You wish to exchange a product? Please fill-up the following Return Form before sending it to :
STAR'S MUSIC - 76, rue du Capitaine Guynemer - 92400 Courbevoie, FRANCE
Attention, cash on delivery returns will not be accepted whatever the reason may be. In case of return, the client alone will have to declare the value of the product, as mentioned on his purchase invoice, making sure to subscribe to the appropriate insurance covering all return risks.?

• RETURN FOR REFUND

We commit to refund you within 14 days after reception of the goods by our teams. The refund for outright payment will be executed by any payment method. In case of financed payment, the application of your withdrawal right will lead to voiding this finance plan. The finance service provider or Star's Music will be able to refund you. Still, we will always be able to offer a credit note to use on a future order.

Star's Music reserves the right to diminish the value of a returned product when:
- The returned product was tested by the client beyond what is considered normal
- The product returned was incomplete (manual, original packaging, documents, protections...)
Star's Music reserves the right to evaluate the reduction, the client will be informed by telephone and if appropriate by mail.

You wish to get a refund? Please fill-up the following return form before sending it to :
STAR'S MUSIC - 76, rue du Capitaine Guynemer - 92400 Courbevoie - FRANCE
Attention, cash on delivery returns will not be accepted whatever the reason may be.
In case of return, the client alone will have to declare the value of the product, as mentioned on his purchase invoice, making sure to subscribe to the appropriate insurance covering all return risks.?

STAR'S MUSIC RETURN FORM




All products are covered by the legal warranty of conformity (L211-4 and following articles of the French Consumer Code) and the warranty against hidden defects (articles 1641 and following of the French Civil Code) allowing the client to return any faulty item delivered. Star's Music grants all his clients with a contractual three years warranty on products displaying the 3 years Star's Music warranty..

We are not responsible for any deterioration of products occurring during their movement by carrier.

Exclusions to the warranty:
- turntable cells or diamonds or any other element who automatically get worn down when used, as well as cables and consumables.
- Loudspeaker voice coils burnt caused by non suited amplification will not be covered by the warranty.
- products showing by their condition or the observed faults inappropriate usage of the equipment: Connection to a different mains voltage than the one indicated on the manual (for example, non-regulated powered generators).
- equipment having taken in water, electrical shocks or physical collisions.
- broken or missing pieces (potentiometers, handles...)
- equipment opened or modified without authorization from the Star's Music service department.
- electronic tubes, except otherwise stated, have a three (3) months warranty starting on the day of invoicing (relatively to the warranty of duration of the tubes, expressed in hundreds or thousands of statistic hours, Star's Music reserves the right to evaluate the validity of a standard exchange request for a faulty tube in comparison with the manufacturer data).
- second hand guitars have a 6 months warranty


For any return under warranty,
please fill-up the following return form before sending it to:
STAR'S MUSIC - 76, rue du Capitaine Guynemer - 92400 Courbevoie - FRANCE.
Attention, cash on delivery returns will not be accepted whatever the reason may be.
In case of return, the client alone will have to declare the value of the product, as mentioned on his purchase invoice, making sure to subscribe to the appropriate insurance covering all return risks.

STAR'S MUSIC RETURN FORM


"DESTOCK" "DE-STOCKING" "B-STOCK" ITEMS
Items sold with the mention "B-Stock" or "Destocking" are end of line products or products which sustained light damages, such as worn down packaging, minor scratches, finish defect, etc.
These "B-Stock" or "Destocking" products, often returns from customers or demo items, were tested and they are in full functioning operation. They benefit from the same duration of warranty coverage as the products sealed in their original packaging bearing the same reference number.


The following brands offer you extended warranty coverage after registering your purchase on-line, with your Star's Music invoice.

• ADAM AUDIO

5 years warranty extension
register your purchase on-line on adam-audio.com.

• BOSS EXCEPT COMPACT PEDALS

2 to 3 years warranty extension
It is very important to register your instrument within 30 days after purchasing it on RolandCE.com.

• BOSS COMPACT PEDALS

5 years warranty extension
For the BOSS compact pedals and BOSS Twin Pedals no registration is required. For these pedals, you automatically benefit from a 5 years warranty.

• CORT

5 years warranty extension
It is very important to register your instrument within 30 days after purchasing it on CortGuitars.com.

• DEXIBELL

5 years warranty extension
After registration on dexibell.com

• FENDER GUITAR, BASS OR AMP

5 years warranty extension
It is very important to register your instrument within 30 days after purchasing it on Fender.com.

• FENDER CUSTOM SHOP

Lifetime warranty - Keep in mind that the warranty extension is only applicable to the original purchaser, that is the client who purchased their instrument brand new from the Custom Shop approved dealer STAR'S MUSIC by registering their purchase on FenderCustomShop.com

• HK AUDIO ALL PRODUCTS EXCEPT ACCESSORIES

5 years warranty extension
To exercise the rights associated with that warranty, the client must register the product on HKaudio.com

• KORG ALL PRODUCTS EXCEPT ACCESSORIES

3 years Korg warranty
It is only valid on KORG products bought after January 1st 2012 and listed in the "Your products" section on KorgFR.net

• QSC RMXA, CMXA, PLX2, GX, GXD, K, KW, K.2, KS

3 years extension warranty
It is very important to register your audio equipment within 30 days after purchasing it on QSC.com.

• QSC TOUCHMIX-8, TOUCHMIX-16, TOUCHMIX-30 PRO

2 years extension warranty
It is very important to register your audio equipment within 30 days after purchasing it on QSC.com.

• RODGERS EXCEPT ACCESSORIES

2 to 3 years warranty extension
It is very important to register your instrument within 30 days after purchasing it on RolandCE.com.

• ROLAND EXCEPT UPRIGHT PIANOS

2 to 3 years warranty extension
It is very important to register your instrument within 30 days after purchasing it on RolandCE.com.

• ROLAND UPRIGHT PIANOS (HP-504, HP-506, HP-508, HP-603, HP-605, HPI-50E, LX-15E, LX-7, LX-17, GP607, DP603, KF-10)

10 years warranty extension
It is very important to register your upright piano within 30 days after purchasing it on RolandCE.com.

• SQUIER

5 years warranty extension
It is very important to register your guitar, bass or amplifier within 30 days after purchasing it on Fender.com.

• TAYLOR

Up to 10 years warranty extension
Depending on the Taylor guitar model depending on Taylor Europe reglementation, by becoming a Taylor Insider member after registration of your guitar on TaylorGuitars.com.

• YAMAHA CLP/CVP CLAVINOVA, AVANTGRAND, NU1 AND MODUS F02

5 years warranty extension
To benefit from it, the client must register his piano / keyboard within 6 months after purchasing it, thus becoming Yamaha Music Members on the Yamaha Website.

• YAMAHA DTX 400 Series

5 years warranty extension
To benefit from it, the client must register his electronic drum kit within 6 months after purchasing it, thus becoming Yamaha Music Members on the Yamaha website.

• YAMAHA DSR, DXR, DXS

7 years warranty extension
To benefit from it, the client must register his public address enclosure within 6 months after purchasing it, thus becoming Yamaha Music Members on the Yamaha website.

• YAMAHA DBR

4 years warranty extension
To benefit from it, the client must register his public address enclosure within 6 months after purchasing it, thus becoming Yamaha Music Members on the Yamaha Website.


The listed products are compliant to the French legislation and applicable standards in France. Photographs, texts, graphic designs, information and specifications replicated and illustrating the products on offer are not contractually binding. In consequence, Star's Music will not be held liable in case of error or omission in one of the photographs, texts or graphic designs information or product specifications or in case of modification of the product specifications by the suppliers.

Of course for any question about the products feel free to contact our customer services by dialing +33 1 81 93 09 00 (Local call charges from a landline, Additional charge may occur depending on operator).

Star's Music will not be held liable for the non execution of the agreed contract in case of stock shortage or unavailable products, force majeure, disruption, full or partial strike in particular from postal services and other carriers and/or means of communication, flood, fire.


In all cases, providing the credit card number on-line and the final approval of the order shall constitute proof of the entire order in compliance with the provisions of the March 13th 2000 law and shall constitute playability of the amount committed by the entry of the items listed on the order form.

This validation is worth signature and explicit acceptance of all processing on the website. However, in the event of fraudulent use of his credit card, the client is invited, as soon as he realizes the fraud, to contact Star's Music customer services by calling dialing +33 1 81 93 09 00 (Local call charges from a landline, Additional charge may occur depending on operator).

• INDIVIDUAL RELATED DATA

Star's Music reserves the right to collect user related datas, in particular by using cookies. The data collection by Star's Music, responsible for its processing, is required to validate user orders.

By communicating his email address to Star's Music, the user will be able to receive order confirmation. Depending on the choices made while creating or consulting his account, the user will be able to receive special offers from Star's Music or from the other companies of the MusicBusiness Group or their commercial partners, by email, telephone or text messages as indicated during the creation of the account.

It is our responsibility to ensure that individual related data available to us are correct and up to date, and that is why in compliance with article 32 of law n° 2004-801 from August 6th 2004 on the protection of natural persons in relation to the treatment of their individual data, and amending law n° 78-17 from January 6th 1978 on computing, data files and individual liberties, the users have a right to access, modify or delete the data pertaining to them, at any time by contacting Star's Music on his client account on-line.

Star's Music is doing everything possible to ensure the confidentiality and the security of the data transferred on the web. As such, the payment servers of Star's Music partner use an SSL-type (Secure Socket Layer) secured payment system.

• INTELLECTUAL PROPERTY

All the elements of the Star's Music website, both visual or sound including the underlying technology, are protected by copyright, trademarks or patents. As such, none of the documents issued from the Star's Music website can be copied, reproduced, republished, downloaded, posted, transferred or distributed in any shape or form, except for the following conditions: it is possible to download a copy of the documents for personal use and only for non-commercial purposes, provided you do not modify the information and that you leave all copyrights and other property rights.

The modification of these documents or the use for any other purpose constitute a violation of the intellectual property rights of Star's Music. The user who privately owns a website and wishes to place, for his personal usage, on his website a simple link redirecting directly to the homepage of the Star's Music website, must first request authorization from the company Star's Music. It will in no way be an implicit contract of affiliation.

However, any hypertext link redirecting to the Star's Music website and using framing or in-line linking technologies is strictly forbidden. In all cases, any link will have to be removed upon simple request from the company Star's Music. Brands, logos, drawing and models listed on this website are the exclusive propriety of Star's Music. Their disclosure would in no case be interpreted as granting license or any right of use of the said brands and distinctive elements protected by copyright. They thus shall not be used under counterfeit penalty.


Star's Music uses cookies stored on the client's hard drive in order to recognize the client when he is logging in to the www.stars-music.fr website, in compliance with the applicable legislation. The Client can at any time deactivate the use of cookies by selecting the appropriate parameters in his web browser. However, by deactivating cookies he will not be able to access all the features of the website allowing to personalize the services offered by Star's Music.

That data collection is executed:
- when the client is creating an account,
- when the client subscribes to newsletters or the alerts proposed by Star's Music website
- when the client is placing an order or putting items in his cart on the website,
- when the Client enters a promotional game/contest,
- when the customer is browsing on the website and is reading articles,
- when the client is writing comments or a product review,
- when the client is sharing reviews with a friend by sending him an email from the product page,
- when the client is sharing reviews through social networks Facebook, Instagram Google +, YouTube or Twitter from the product page.

In all cases, and in compliance with law n°78-17 from January 6th 1978, any user or client of the website can at any time object to the commercial use of his personal data and also benefits from a right to access, rectify and delete personal data.

When the Client is browsing on the Stars-Music.fr website, cookies from partner companies can be placed on the client's computer. The purpose of these cookies is to identify the products viewed or purchased on the www.stars-music.fr website and to collect data to personalize the advertising contents addressed to the client outside of Star's Music website.

As part of this type of advertising partnership, Star's Music may pass to its partners data associated with the pages viewed by the client while browsing on the www.stars-music.fr website, or the nature of the client's purchase.

The Client can at any time refuse the use of cookies by selecting the appropriate parameters in his web browser. Refusing the cookies will lead to prevent access to some of the features proposed by the partner companies of Star's Music.


"DESTOCK" "DESTOCKING" "B-STOCK" ITEMS
Items sold with the mention "B-Stock" or "Destocking" are end of line products or products which sustained light damages, such as worn down packaging, minor scratches, finish defect, etc.

These "B-Stock" or "Destocking" products, often returns from customers or demo items, were tested and they are in full functioning operation. They benefit from the same duration of warranty coverage as the products sealed in their original packaging bearing the same reference number.

SALES ITEMS
Musical instruments, DJ, studio and PA equipment clearly marked as sales on Stars-Music.fr are in most cases, end of line products or demo items. Some of them are limited to single unit quantity without their original packaging. They still benefit from the manufacturer's standard warranty.

PROMO CODE
All promo codes and gift vouchers valid on the Stars-Music.fr website and/or in the Star's Music stores of Paris, Lille and Lyon are exclusive of packs, destocking, current offers and sales and are non-cumulative and non-refundable. Promo code currently available on the Stars-Music.fr website:

For more promo codes, subscribe to our newsletter or our facebook page

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