terms and conditions

These conditions are concluded between, on the one hand
the company TWEETER, registered with: RCS PARIS,
Siret: 447.549.379.00017
Head office: 11 Boulevard de Clichy 75009 PARIS 09
Share capital of 2,374,174.00 euros.
Intracommunity VAT number FR 48 447 549 379
Telephone: +33 (0)1 81 930 900 (cost of a local call from a French landline, possible additional cost depending on operator)
Hereinafter referred to as "Star's Music"


and, on the other hand, people wishing to make a purchase via the website https://www.stars-music.fr hereinafter referred to as “the user”. The parties agree that these conditions of sale, available on the day of purchase, exclusively govern their relationship. If a condition were to be missing, it would be considered to be governed by the practices in force in the distance selling sector whose companies are headquartered in France.

The user has the option of placing their order online on our website https://www.stars-music.fr or by telephone by dialing 01 81 93 09 00 (cost of a local call from a landline, possible additional cost depending on operator)

The order can only be registered on the site if the user has clearly identified himself by entering his customer email (or specific Star's Music web identifier) and his password which are strictly personal to him. Any user of the site who does not have a customer identifier must follow a registration procedure allowing them to obtain access to their customer account. These access codes are personal. In the event of loss, simply follow the online procedure allowing you torecover your forgotten passwordor contact customer service on 01 81 93 09 00 (cost of a local call from a landline, possible additional cost depending on operator). Any order constitutes acceptance of the prices and description of the products available for sale. Any dispute on this point will take place within the framework of a possible exchange and the guarantees mentioned below.

The user has the possibility to modify his basket before final validation, this step formalizing the sales contract between Star's Music and the user. Star's Music undertakes to honor orders received on the website only within the limits of available product stocks. In certain cases, including non-payment, incorrect address or other problem with the user's account, Star's Music reserves the right to block the user's order until the problem is resolved.

For any questions relating to the tracking of your order, please send an email toinfo@stars-music.fr.

We deliver to mainland France, Corsica, the French Overseas Territories as well as throughout Europe through our partners Colissimo, GLS, Chronopost, DPD and DB Schenker. We also deliver worldwide (if current conditions permit) upon quote. The amount of delivery costs will be specified before validation of the order. Delivery times indicated in working days are those valid from the date of dispatch.

• Economic Standard

Orders are sent by standard delivery with our partner Colissimo or GLS. However, depending on the size of the package, Star's Music may be required to use an express transport provider, at no additional cost to the buyer.

• DB Schenker- Heavy products

Orders for heavy goods weighing more than 30 kilos are dispatched via our partner DB Schenker.
Standard delivery by DB Schenker is to the doorstep.
To request a quote for delivery to your home, please contact our customer service department.

• Store collection - Click & Collect

Internet orders can be collected from the Star's Music store of your choice, in Paris, Lille, Lyon, Toulouse or Bordeaux, to be chosen at the time of your order. The customer will be notified by email and telephone of the successful receipt of their order to be collected in store, provided with their identity document.

The delivery times indicated are not guaranteed during certain busy periods, such as sales or Christmas shopping periods, and for certain tailor-made and personalized products which cannot benefit from these service times.

The products are delivered to the delivery address you indicated during the ordering process. The contribution to shipping costs is clearly indicated in the basket. This is calculated based on the total value of the basket, the weight, the volume as well as the delivery destination (metropolitan France, European Union, DOM-TOM, World). The amount of this participation will be automatically charged to the basket. Star's Music cannot be held responsible for the consequences due to late delivery.

Upon receipt of your package and BEFORE signing the delivery note, open your package and check the condition of its contents in the presence of the delivery person
If the material turns out to be damaged Express reservations immediatelyby writing down the damage precisely and in detail on the carrier’s slip. If necessary, refuse the package. It is imperative to keep the boxes and various packaging from the original shipment. Download the reservations form RESERVATIONS FORM	If everything is OK We wish you good use! Don’t hesitate to let us know by sharing your best photos on social networks with the hashtag #StarsMusic
If this is not done and you subsequently discover that your equipment is damaged, we will not be able to file a claim with the carrier.

Upon receipt of your package and BEFORE signing the delivery note, open your package and check the condition of its contents in the presence of the delivery person

If the material turns out to be damaged Express reservations immediatelyby writing down the damage precisely and in detail on the carrier’s slip. If necessary, refuse the package. It is imperative to keep the boxes and various packaging from the original shipment. Download the reservations form RESERVATIONS FORM

If everything is OK We wish you good use! Don’t hesitate to let us know by sharing your best photos on social networks with the hashtag #StarsMusic

If this is not done and you subsequently discover that your equipment is damaged, we will not be able to file a claim with the carrier.

We undertake to refund or exchange products that do not correspond to your order.

Complaints should be sent to STAR'S MUSIC 76, rue du Capitaine Guynemer 92400 Courbevoie. On your claims you must indicate:
- Contact details of the buyer
- Your delivery note number
- The product references appearing on the delivery note
- The reasons for your complaint

Prices are quoted in euros all taxes included. These prices exclude fixed contribution to processing costs (postage, packaging and preparation of the package according to the amounts in force). They take into account the VAT applicable on the day of the order. Any change in the applicable rate may be reflected in the prices of the products. However, prices cannot be modified once the customer's order has been validated. Likewise, if one or more taxes or contributions, particularly environmental ones, were to be created or modified, either up or down, this change may be reflected in the selling price of the items on the Star's Music site.

Why do prices change?
We carry out daily competitive monitoring to guarantee you the best prices. This is why the price of items may fluctuate from one day to the next. In addition, our suppliers may implement price changes without notice, which may influence prices both positively and negatively.

The prices indicated on the site are therefore guaranteed for the duration of their online posting.

Star's Music reserves the right to modify its prices at any time but the products will be invoiced on the basis of the prices in force at the time of registration of the orders subject to availability on that date. Retention of title clause The products remain the property of STAR'S MUSIC until full payment of the price.

To be eligible for reimbursement of French VAT, in the case of a sale made to a customer residing outside the European Union and the French Overseas Territories, the customer must meet the conditions required by current legislation as well as those requested. by customs services.

The user has the choice to pay for their purchases by paying:

• By credit card CB, VISA and MASTERCARD (outside Belgium)

For your security and to limit the risk of fraud, in addition to the number, the validity date and the cryptogram, the card holder must authenticate with their own bank by providing a code or personal information via the 3D Secure system.

What is 3D Secure? This is a system developed by the two bank card networks Visa and MasterCard to authenticate bank card holders. As the regulations changed on October 1, 2008, French banks are deploying 3D Secure to all their cardholders. Depending on the card network, it comes under two different names: Verified by Visa for Visa/Electron cards or MasterCard Secure Code for MasterCard/Maestro cards.

1. The customer makes purchases on the Stars-Music.fr website
2. When paying, he indicates his bank card details on P@iement CIC.
3. This information is transmitted to the customer's bank. This then asks him to authenticate.
4. Payment CIC verifies that the authentication has been carried out, then carries out the usual checks to conclude the transaction before returning the customer to the Stars-Music.fr website. Payments are collected immediately upon ordering.

• Through the Paypal system

via their PayPal account, PayPal allowing the Internet user to send their payments via Internet with an email address, without having to communicate their bank card details for each transaction.

• Payment for your order in 3 or 4 installments by credit card from 300€ of purchases up to 3000€ withOney Bank

Please note that in store payment via Oney Bank is possible up to €4,000 - payment terms (with or without fees) vary depending on the store, do not hesitate to inquire directly with the store.


Terms of payment in 3X or 4X with Oney:

This offer is reserved for individuals (major individuals) residing in France and holders of a Visa and MasterCard bank card with a validity date greater than the chosen financing duration. Systematic authorization cards, notably Electron, Maestro, Nickel, etc., as well as e-cards, Indigo and American Express cards are not accepted.

Terms of subscribing to payment in 3X or 4X with Oney:

After completing your order, simply click on the “payment in 3 or 4 installments by credit card” button.
You are then redirected to our partner's Oney web page displaying the detailed summary of your order and the personalized financing request, which you must then validate.
You enter your personal information or, if you have a Oney account, you identify yourself using the connection details linked to your Oney Account. You read the general conditions of payment in installments to which you wish to subscribe, which are provided to you in PDF format so that you can read them, print them and save them before accepting them. You then notify your electronic acceptance using the corresponding check box.
You acknowledge that the “double click” associated with the check box on reading the general conditions constitutes consent to contract and constitutes irrevocable and unreserved acceptance of the general conditions of the product.
Unless proven otherwise, the data recorded by Oney Bank constitutes proof of all transactions between you and Oney Bank.
If you request to benefit from a financing solution offered by Oney Bank, the information relating to your order will be transmitted to Oney Bank, which will use it for the purposes of studying your request for granting, management and payment. credit recovery.

Oney Bank reserves the right to accept or refuse your financing request in 3 or 4 installments.
You have a withdrawal period of 14 days to waive your credit.

How payment works in 3X in 4X with Oney:

Payment in 3 or 4 installments by credit card allows you to pay for the order placed on our merchant site as follows:

• a compulsory contribution, debited on the day of confirmation of the shipment of your order corresponding to a third or a quarter of the order, to which are added costs corresponding to 1.56% of the total amount of the order for a 3 installment and 2.34% for a 4 installment (within the limit of €25 maximum for a payment in 3 installments and a maximum of €50 for a 4 installment);
• two or three monthly payments, each corresponding to a third or a quarter of the order, taken 30 and 60 days later for the 3 installments and 30, 60 and 90 days later for the 4 installments.

• Payment in 3 installments without fees from 300€ of purchase and up to 3000€

• Payment in 4 installments with fees from 400€ of purchase and up to 3,000€

Oney Bank - SA with capital of €51,286,585 - Head office: 34 avenue de Flandre 59170 CROIX - RCS Lille Métropole 546 380 197 - Orias n°: 07 023 261 - www.orias.fr - Correspondence: CS 60006 - 59 895 Lille Cedex 9 -www.oney.fr

• By bank check

The check must come from a French bank and must be made out to STAR'S MUSIC.

Documents to provide for payments by check:
• photocopy of both sides of an identity document of the signatory
• Beyond 1000 €uros, provide 2 pieces of identification
• for companies, also provide a photocopy of an extract from the Kbis
• for associations, provide the registration number to the prefecture (photocopy of the publication in the official journal)

To pay for your purchases by check, print the order confirmation email accompanied by your check to the following address: STAR'S MUSIC 76 rue du Capitaine Guynemer, 92400 Courbevoie

• Wire Transfer

Domiciliation: TWEETER Société Générale PARIS LA FAYETTE - 59 Rue La Fayette - 75009 Paris

Bank code: 30066
Box code: 0821
Account number: 00010580801
RIB key: 05
IBAN: FR76 - 3006 - 6108 - 2100 - 0105 - 8080 - 105

As soon as we have acknowledged receipt of your payment, we will inform you and the equipment will be shipped to you.

All items may be subject to a right of withdrawal, by exchange or refund except in legal exceptions for the following items:
- Items that have been personalized at the customer's request or clearly personalized;
- Items which, after being delivered and by their nature, are assembled inseparably with other items such as for example the software integrated into the controllers, if the customer has registered online, the software is no longer usable and the controller is no longer resalable;
- Items delivered in sealed packaging for hygiene reasons such as reed boxes, mouthpieces, mouthpieces, harmonicas but also microphones and any related accessories (returns of these products will not be accepted as long as 'they have been unsealed)
- Items opened with oral and in-ear use for reasons of hygiene and health protection (Covid-19).
- Audio/video recording goods or computer software when unsealed or recorded by the consumer after delivery;
- as well as items returned incomplete, damaged, damaged or soiled by the Customer. In fact, the customer can test the product but will be responsible in the event of depreciation of the goods resulting from manipulations other than those necessary to establish the nature, characteristics and proper functioning of these goods (Article L. 121-21-3 al. 3 of the Consumer Code).

The right of return can only be accepted for complete products, in their original condition (packaging, accessories, instructions) with a copy of the purchase invoice and in new condition. Items as well as packaging returned incomplete, damaged, damaged or soiled by the Customer will not be taken back.

For purchases made online on Stars-Music.fr, the return or exchange request by the customer must be made within 30 days from the date of receipt or collection of the package. In the context of an order for several products, the 30-day period for notifying withdrawal only begins upon receipt of the last product delivered. Return costs are the responsibility of the customer, the cost of postage for a return package being between €5.50 for a light package and from €28 for a heavy package weighing more than 30 kg.

Breakdown when unpacking or defective product: in the event of shipment from abroad and the French Overseas Territories, the transport costs incurred will be reimbursed in the form of a credit for a maximum amount of €50.

For purchases made in a Star's Music store, all purchases are firm and final and do not benefit from the same return conditions as the online store. For more information, contact a salesperson at the store.

• RETURN FOR EXCHANGE

If the new order amount is higher, the Customer Service will contact the User to pay the difference, which can be done via Credit Card, PayPal Link, or Bank Transfer.

Conversely, if the exchange amount is lower than the initial amount, the User will receive a refund via the payment method used for the original order as soon as the request is received.

• RETURN FOR REFUND

We undertake to reimburse you within a period of less than or equal to 14 days after receipt of the products by us. Reimbursement of a cash purchase will be made by any means of payment. In the case of payment by credit, exercising your right of withdrawal will result in the cancellation of this credit. The credit service provider or Star's Music will be able to reimburse you. However, we will always be able to offer you a credit on a future order.

Star's Music grants itself the right to discount a returned item when:
- The returned product has been tried by the buyer beyond what is normal
- The returned product is not complete (user instructions, original box, instructions, protective plastics, etc.)
Star's Music reserves the right to set the discount, the customer will be informed by telephone or, if necessary, by email.

• RETURN FORM

Do you want to return an item for an exchange or refund? Please complete the return form to print. Please note, no cash on delivery will be accepted for any reason.

In the event of a return, the customer must declare the value of the product, as mentioned in the purchase invoice, ensuring complete insurance coverage of return risks.

THE STAR'S MUSIC RETURN FORM

All items are subject to the legal guarantee of conformity, as defined by articles L.217-4, L.217-7 and L.217-12 of the Consumer Code.

The guarantee covering defects and hidden defects is, for its part, defined by articles 1641 to 1649 of the Civil Code, allowing the customer to return the defective item(s) at the seller's expense.

Please note that the Customer has a period of two years from delivery of the goods to act vis-à-vis the seller.

Star's Music assures all its customers a three-year contractual guarantee on products which bear the noticeStar's Music 3 year warranty.

Excluded from the warranty:
- Wearing parts (example: start / stop button, fader)
- Consumables (example: rechargeable battery) - vinyl reading cells and diamonds and any other element whose wear is directly linked to use as well as cables and consumables
- Tweeters and woofers
- products whose general condition and observed breakdowns demonstrate inappropriate use of the equipment (example: USB socket pressed in, etc.)
- Connection to a sector other than that specified in the instructions (such as for example, unregulated generators)
- Equipment exposed to water or shock (physical or electrical)
- Equipment no longer having its serial number (torn, missing, erased, etc.)
- Broken or missing parts (potentiometers, handles, etc.)
- Material opened and modified without the authorization of Star's Music after-sales service
- Guitar adjustment.
- Electronic tubes, unless otherwise stated, have a three (3) month warranty from the date of our invoice (relative to the lifespan guarantee of the tubes, this is expressed in hundreds or thousands of statistical hours, Star's Music reserves the right to assess the validity of a request for standard exchange of a disputed tube by comparison with manufacturer data)
- used guitars have a 6 month warranty

For any returns under your warranty,
please fill out thefollowing return formbefore sending it to:
STAR'S MUSIC - 76, rue du Capitaine Guynemer - 92400 Courbevoie.
Please note, no cash on delivery will be accepted for any reason.
In the event of a return, the customer must declare the value of the product, as mentioned in the purchase invoice, ensuring complete insurance coverage of return risks.

“DESTOCK” “CLEARANCE” “B-STOCK” ITEMS
Items sold with the title “Stock B” or “Clearance” are end-of-series products or products that have suffered slight damage, such as damaged packaging, small scratches, varnish defects, etc.
These “Stock B” or “Clearance” products, which are often customer returns or exhibition products, have been tested and are in perfect working order. They come with a 3-month warranty.

The products of the following brands allow you to benefit from an additional guarantee after registering your online purchase, in possession of your Star's Music invoice.

• ADAM AUDIO

Warranty extension to 5 years
by registering your purchase onlineon the website adam-audio.com.

• BOSS excluding compact pedals

Warranty extension from 2 to 3 years
It is very important to register your instrument within 30 days of purchaseon the RolandCE.com website.

• BOSS compact pedals

Warranty extension to 5 years
For BOSS Compact Pedals and BOSS Twin Pedals, registration is not necessary. For these pedals, you automatically benefit from a 5-year warranty!

• CORT

Warranty extension to 5 years
It is very important to register your instrument within 30 days of purchaseon the CortGuitars.com website.

• DEXIBELL

Warranty extension to 5 years
After recording onthe site dexibell.com

• FENDER Guitar, Bass or Amp

Warranty extension to 5 years
It is very important to register your instrument within 30 days of purchaseon the Fender.com website.

• FENDER Custom Shop

Lifetime Warranty - Please note that this extended warranty only applies to original purchasers, i.e. customers who purchased their instruments new from the STAR'S MUSIC Authorized Custom Shop Dealer, by registering their purchaseon the FenderCustomShop.com website

• GENELEC

5 year warranty extension
It is very important to register your equipment on the GENELEC websiteon the website genelec.com.

• HK AUDIO all products excluding accessories

Warranty extension to 5 years
To exercise the rights of this warranty, the customer must register the producton the HKaudio.com website

• KORG all products excluding accessories

Korg 3 year warranty
It is only valid on KORG products purchased after January 1, 2012 and listed in the “Your Products” section.on the KorgFR.net website.

• QSC RMXa, CMXa, PLX2, GX, GXD, K, KW, K.2, KS

Additional 3 year warranty
It is very important to register your audio equipment within 30 days of purchaseon QSC.com.

• QSC TouchMix-8, TouchMix-16, TouchMix-30 Pro

Additional 2 year warranty
It is very important to register your audio equipment within 30 days of purchaseon QSC.com.

• RODGERS excluding accessories

Warranty extension from 2 to 3 years
It is very important to register your instrument within 30 days after purchase ROLAND product registrationon the RolandCE.com website.

• ROLAND excluding upright pianos

Warranty extension from 2 to 3 years
It is very important to register your instrument within 30 days after purchase ROLAND product registrationon the RolandCE.com website.

• ROLAND upright pianos (HP-504, HP-506, HP-508, HP-603, HP-605, HPi-50e, LX-15e, LX-7, LX-17, GP607, DP603, KF-10)

Warranty extension to 10 years
It is very important to register your upright piano within 30 days of purchaseon the RolandCE.com website.

• SQUIER

Warranty extension to 5 years
It is very important to register your guitar, bass or amp within 30 days of purchaseon the Fender.com website.

• TAYLOR

Warranty extension up to 10 years
According to Taylor guitar model according toTaylor Europe regulations, by becoming a Taylor Insider member after registering your guitaron the TaylorGuitars.com website.

• YAMAHA CLP/CVP Clavinova, AvantGrand, NU1 and Modus F02

Warranty extension to 5 years
To benefit from this, the customer must register their piano / keyboard within 6 months of purchase, by becoming Yamaha Music Memberson the Yamaha France website.

• YAMAHA DTX 400 Series

Warranty extension to 5 years
To benefit from this, the customer must register their electronic drums within 6 months of purchase, by becoming Yamaha Music Memberson the Yamaha France website.

• YAMAHA DSR, DXR, DXS

Warranty extension to 7 years
To benefit from this, the customer must register their sound speaker within 6 months of purchase, by becoming Yamaha Music Memberson the Yamaha France website.

• YAMAHA DBR

Warranty extension to 4 years
To benefit from this, the customer must register their PA speaker within 6 months of purchase, by becoming Yamaha Music Memberson the Yamaha France website.

For any after-sales service requests made on the Stars-Music.fr website, please complete thereturn formand attach it to your package before sending it to:

STAR'S MUSIC SAV
76, rue du Capitaine Guynemer
92400 Courbevoie

Delivery costs are at your expense. No cash on delivery will be accepted for any reason. The customer must declare the value of the product, as mentioned in the purchase invoice, ensuring complete insurance coverage of return risks.

THEAfter-sales service processing time is 1 month minimum. In the case of a part to be ordered from the supplier/brand, as part of a repair, this deadline may be extended. Beyond this deadline, you can contact after-sales service by email at sav@musicbusiness.fr regarding purchases made on the Stars-Music.fr website and at the Star's Music Paris store. For after-sales service regarding purchases at Star's Music stores Lille, Lyon, Toulouse, Bordeaux, Brussels, please contact directlyThe stores.

The guarantee covering defects and hidden defects is, for its part, defined by articles 1641 to 1649 of the Civil Code, allowing the customer to return the defective item(s) at the seller's expense.

Star's Music assures all its customers a three-year contractual guarantee on products which bear the noticeStar's Music 3 year warranty.

The warranty for the equipment will only be effective after validation by the manufacturer. Any warranty refused by the manufacturer will be the subject of a quote, with invoicing for the diagnosis including shipping costs and labor applied.

We are not responsible for any damage to products occurring during transport by carrier.

Excluded from the warranty and after-sales service:
- Wearing parts (example: start/stop button, fader)
- vinyl reading cells and diamonds and any other element whose wear is directly linked to use as well as cables and consumables
- Burnt speaker voice coils caused by improper amplification cannot be covered under warranty
- products whose general condition and observed breakdowns demonstrate inappropriate use of the equipment (example: USB plug pressed in, etc.)
- Connection to a sector other than that specified in the instructions (such as, for example, unregulated generators)
- Equipment exposed to water or shock (physical or electrical)
- Broken or missing parts (potentiometers, handles, etc.)
- Material opened and modified without the authorization of Star's Music after-sales service
- Electronic tubes, unless otherwise stated, have a three (3) month warranty from the date of our invoice (relative to the lifespan guarantee of the tubes, this is expressed in hundreds or thousands of statistical hours, Star's Music reserves the right to assess the merits of a request for standard exchange of a disputed tube by comparison with manufacturer data)
- used guitars have a 6 month warranty
- Unless otherwise stated, the manufacturer's warranty on woofers and tweeters is 3 months. We are aligning ourselves with this duration.
- in the event of shipment for after-sales service of equipment with programming or audio recordings that may be subject to resetting for repair, it will be the customer's responsibility to record their data on media.
- Any equipment sent for implementation of the guarantee, which proves to have no fault, may be subject to a quote for payment of the costs incurred.

“DESTOCK” “CLEARANCE” “B-STOCK” ITEMS
Items sold with the title “Stock B” or “Clearance” are end-of-series products or products that have suffered slight damage, such as damaged packaging, small scratches, varnish defects, etc. These “Stock B” or “Clearance” products, which are often customer returns or exhibition products, have been tested and are in perfect working order. They benefit, with the same reference as those contained in their original packaging, from an equivalent warranty period.

The products offered comply with current French legislation and the standards applicable in France. The photographs, texts, graphics, information and characteristics reproduced and illustrating the products presented are not contractual. Consequently, Star's Music cannot be held liable in the event of an error or omission in any of these photographs, texts or graphics, information or characteristics of the products or in the event of modification of the characteristics of the products by the suppliers.

Of course, for any questions about the products you can contact our customer service by dialing 01 81 93 09 00 (cost of a local call from a landline, possible additional cost depending on operator).

Star's Music cannot be held responsible for non-performance of the contract concluded in the event of stock shortage or unavailability of the product, force majeure, disruption or total or partial strike in particular of postal services and means of transport and/or communications, flood, fire.

In France, to resolve disputes between professionals and consumers, the consumer code provides that all companies (VSEs, SMEs, Large Groups) which offer a service used by individuals have the obligation to enter into a contract with a consumer mediator approved by the state.

In accordance with article L. 612-1 of the Consumer Code, you can use the CMAP mediation service free of charge, of which we, STAR'S MUSIC, are:
via the form available on the CMAP website at www.mediateur-conso.cmap.fr
by email to consommateurs@cmap.fr
by post to the address CMAP – Consumer Mediation Service (39 avenue Franklin Roosevelt, 75008 Paris)

At the European level, the European Commission provides you with aonline dispute resolution platform.

Star's Music reserves the right to collect data on the user, in particular through the use of cookies. The collection of data by Star's Music, responsible for processing, is necessary to take into account the user's requests. By indicating to Star's Music their email address, the user will be able to receive an order confirmation. Depending on the choice made when creating or consulting their account, the user may receive offers from Star's Music as well as offers from other companies in the MusicBusiness Group or from commercial partners, by email, telephone or SMS as indicated during account creation.

It is our responsibility to ensure that the personal data we have is correct and up to date and this is why, in accordance with article 32 of Law No. 2004-801 of August 6, 2004 relating to the protection of natural persons with regard to the processing of personal data and modifying law n°78-17 of January 6, 1978 relating to data processing, files and freedoms users have a right of access, modification and deletion of information concerning him, to be exercised at any time with Star's Music on his online customer account.

Star's Music implements all means to ensure the confidentiality and security of data transmitted on the web. As such, Star's Music's partner payment servers use a secure payment method such as SSL (Secure Socket Layer).

More information on our GDPR-compliant data protection policy here

The company TWEETER, sas with share capital of 2,374,174.00 euros, hereinafter referred to as "Star's Music", registered with the RCS PARIS with SIRET 447.549.379.00017 whose head office is located at 11 Boulevard de Clichy 75009 PARIS, France.

All elements of the Star's Music site, whether visual or audio, including the underlying technology, are protected by copyright, trademarks or patents. Thus, none of the documents from the Star's Music site may be copied, reproduced, republished, downloaded, posted, transmitted or distributed in any way whatsoever, except under the following conditions: it is possible to download a copy of the documents on a computer for your personal use and for non-commercial purposes only, provided that you do not modify the information and keep intact all copyright and other proprietary notices.

Modification of these documents or their use for any other purpose constitutes an infringement of Star's Music's intellectual property rights. The user who has a personal Internet site and who wishes to place, for personal use, on his site a simple link referring directly to the home page of the Star's Music site, must request authorization from the Star's Music company. This will not in any case be an implicit affiliation agreement.

However, any hypertext link to the Star's Music site and using the framing or in-line linking technique is strictly prohibited. In any case, any link must be removed upon simple request from the company Star's Music. The brands, logos, designs and models appearing on this site are the exclusive property of Star's Music. Their disclosure cannot under any circumstances be interpreted as granting any license or right to use any such trademarks and distinctive elements protected by copyright. They cannot therefore be used under penalty of counterfeiting.

Star's Music uses cookies placed on the customer's hard drive, in order to recognize the customer when connecting to the site www.stars-music.fr, in accordance with current legislation. The Customer can deactivate the use of these cookies at any time by selecting the appropriate settings in their browser. However, this deactivation will have the effect of preventing access to certain features of the site allowing you to personalize the services offered by Star's Music.

This data collection is carried out:
- when the customer creates an account,
- when the customer subscribes to newsletters or alerts offered by Stars-Music.fr,
- when the customer places an order or places it in the basket on the site,
- when the Customer participates in a promotional game/competition,
- when the customer browses the site and consults articles,
- when the customer writes a comment or review on an article,
- when the customer shares an opinion with a friend by sending an e-mail from an item file,
- when the customer shares an opinion via the social networks Facebook, Instagram Google + or Twitter from an item sheet.

In all cases, and in accordance with law n°78-17 of January 6, 1978, any user or customer of the site may at any time oppose the commercial use of said data and also benefits from a right to access, rectification and deletion of data concerning him.

When the Customer browses the Stars-Music.fr site, cookies from partner companies may be placed on the customer's computer. The purpose of these cookies is to identify the items viewed or purchased on the site www.stars-music.fr and to collect navigation data in order to personalize the advertising offer which is addressed to the customer outside the site www.stars- music.fr.

As part of this type of advertising partnership, Star's Music may be required to transmit to the partner data concerning the items consulted by the customer while browsing the site www.stars-music.fr as well as the nature of their purchases.

The Customer can refuse these cookies at any time by selecting the appropriate settings in their browser. This refusal will result in preventing access to certain features offered by Star's Music partner companies.

More information on our GDPR-compliant data protection policy here

“DESTOCK” “CLEARANCE” “B-STOCK” ITEMS
Items sold with the title “Stock B” or “Clearance” are end-of-series products or products that have suffered slight damage, such as damaged packaging, small scratches, varnish defects, etc.
These “Stock B” or “Clearance” products, which are often customer returns or exhibition products, have been tested and are in perfect working order. They benefit, with the same reference as those contained in their original packaging, from an equivalent warranty period.

ITEMS ON SALE
The musical instruments and DJ, studio and sound equipment clearly indicated on sale on Stars-Music.fr are for the most part end of series or exhibition models. Some of them are in single quantity and lack their original packaging. They nevertheless have the standard manufacturer's warranty.