General terms and conditions

The parties

The present conditions aim to define the terms and conditions of sale between Star's Music and the user of the www.stars-music.fr website, from order placement, payment and delivery to after-sales service. payment and delivery. These conditions apply non-trading individuals.

The present conditions are concluded between :

• TWEETER, registered with the RCS PARIS, Siret: 447.549.379.00017
• Registered office: 11 Boulevard de Clichy 75009 PARIS
• Share capital: 2,374,174.00 euros
• Intracommunity VAT no. FR 48 447 549 379
• Telephone number: +33 (0)1 81 930 900

Hereinafter referred to as "Star's Music".

and, on the other hand, persons wishing to make a purchase via the website www.stars-music.fr (and its subdomains) hereinafter referred to as "the user".

The order

The user can place an order online on our website our website https://www.stars-music.fr.

The order can only be registered on the site if the user has clearly identified himself by entering his customer email address (or Star's Music web ID) and password, which are strictly personal. which are strictly personal. Any user of the site who does not must follow a registration procedure enabling them to obtain to obtain access to their customer account. These access codes are personal. In the event of loss, simply follow the online procedure for recovering retrieve a forgotten password, or contact customer service 01 81 93 09 00 (cost of a local call from a landline, surcharge according to operator).

Any order implies acceptance of the prices and descriptions of the products available for sale. Any dispute on this point will be settled exchange and the guarantees mentioned below. mentioned below.

The user has the option of modifying his basket before final final validation, this step formalizing the sales contract between Star's Music and the user. Star's Music undertakes to honor orders received on the website only within the limits of available available stocks of products. In certain cases, payment, incorrect address or other problem with the user's account the user's account, Star's Music reserves the right to block the user's the user's order until the problem has been resolved.

If you have any questions about your order, please send an email to info@stars-music.fr.

The delivery

We deliver to mainland France, Corsica, French overseas departments and territories as well as throughout Europe via our partners Colissimo, GLS, Chronopost, DPD and DB Schenker. We also deliver worldwide worldwide (current conditions permitting). The amount will be specified before the order is confirmed. Delivery times indicated in working days are those valid from the date of dispatch. from the date of dispatch.

Standard Economy

Orders are shipped as standard with our partner partner Colissimo, DPD or GLS. However, depending on the size of the parcel, Star's Music may be required to use a third-party third-party transport provider, at no extra cost to the buyer.

• Metropolitan France: Free delivery on orders over 89€. of purchase.
• Corsica: Free delivery on orders over 199€. (for parcels under 30kg).
• Belgium: Free delivery on orders over €129 (for parcels under 30kg).
• Germany, Spain, Italy: Free delivery from 199€ (for parcels under 30kg).
• Other countries: Delivery cost calculated by basket

Express

Heavy products

Orders for heavy goods weighing more than 30 kilos are shipped via our partner DB Schenker.

Standard delivery by DB Schenker is to the doorstep. doorstep.

To request a quote for delivery to your home, please contact our customer service.

Delivery times

The delivery times indicated are not guaranteed during certain busy periods, such as sales or Christmas shopping periods Christmas shopping periods, and for certain custom-made and personalised products which cannot benefit from these service times.

Products are delivered to the delivery address you have indicated during the ordering process. The cost of shipping is clearly indicated in the basket. This is calculated according to the total value of the basket, the weight, volume and as well as the delivery destination (Metropolitan France, European Union European Union, DOM-TOM, Worldwide). The amount of this contribution will be automatically deducted from the basket. Star's Music cannot be held be held responsible for the consequences of late delivery.

Receipt of parcel

Upon receipt of your parcel and BEFORE signing the delivery note, open your parcel and check the condition of its contents in the presence of the with the delivery person.

If the equipment is damaged :

• Immediately notify the carrier of any damage by writing a detailed on the carrier's delivery slip. If refuse the parcel.
• Immediately contact Star's Music Customer Service by e-mail at info@stars-music.fr for assistance.
• It is imperative that you retain all cartons and packaging packaging from the original shipment.
• Download the reservations form
• If this is not done and you discover afterwards that your equipment damaged, we will not be able to file a claim with the carrier. the carrier.

We undertake to reimburse you or to exchange the products that do not correspond to your order.

• by telephone on 01 81 930 900,
• by e-mail: info@stars-music.fr,
• by post to STAR'S MUSIC, 76 rue du Capitaine Guynemer, 92400 Courbevoie.

• Your contact details
• Your invoice number and order number
• The product references shown on the invoice
• The reasons for your complaint

The price of the items

Prices are indicated in euros, all taxes included. These prices do not include a flat-rate contribution to processing costs (postage, packaging and preparation of the parcel according to the amounts in force). They include VAT applicable on the date of order. Any any change in the applicable rate may be reflected in the price of the products. prices. However, prices cannot be modified once the customer's order has been once the customer's order has been validated. Similarly, if one or more taxes or contributions or contributions, particularly environmental ones, were to be created or modified or modified, either upwards or downwards, this change may be reflected be reflected in the selling price of items on the Star's Music website. Star's Music website.

Why do prices change?

We monitor the competition on a daily basis in order to guarantee the best prices. This is why the price of our products may fluctuate from one day to the next. In addition, our suppliers may apply price changes without notice, which can influence prices both prices both positively and negatively.

The prices shown on the site are therefore guaranteed for the time they are online. online.

Star's Music reserves the right to modify its prices at any time, but products will be invoiced on the basis of the rates in force at the time at the time of order entry, subject to availability at that time. availability at that time.

Retention of title: Products remain the property of STAR'S MUSIC property of STAR'S MUSIC until full payment has been received.

VAT refund

In order to be entitled to a refund of French VAT, in the case of a sale case of a sale to a customer residing outside the European Union and French Union and DOM, the customer must meet the conditions required by legislation in force, as well as those required by the customs customs services.

Payment methods

Users may choose to pay for their purchases by :

CB, VISA and MASTERCARD credit cards (outside Belgium)

For your security and to limit the risk of fraud, in addition to the number, validity date and cryptogram, the cardholder must authenticate cardholder must authenticate himself/herself to his/her own bank by providing a code or personal information via the 3D Secure system.

What is 3D Secure? It is a system developed by the two Visa and MasterCard to authenticate cardholders. cardholders. As regulations changed on October 1, 2008, French banks are rolling out 3D Secure to all cardholders. cardholders. Depending on the card network, it is available under two different names two different names: Verified by Visa for or MasterCard Secure Code for MasterCard/Maestro cards. MasterCard/Maestro cards.

1. Customers make their purchases on the Stars-Music.fr website.
2. At the time of payment, he/she enters his/her credit card details on Paiement CIC.
3. This information is transmitted to the customer's bank. The bank then authentication.
4. Paiement CIC checks that authentication has been carried out, then then carries out the usual checks to complete the transaction before before returning the customer to the Stars-Music.fr website. Payments are are cashed immediately upon order.

By Paypal

Via your PayPal account. PayPal allows Internet users to send payments payments via Internet with an e-mail address, without having to communicate credit card details for each transaction.

Payment in instalments with Oney (customers residing in France only)

Pay your order in 3 or 4 instalments by credit card from 300€ up to 3000€ with Oney

Pay your order in 10 or 12 instalments by credit card with Oney

Pay your order in 12 or 24 instalments by direct debit with Oney

By bank transfer

Direct debit: CIC PARIS CENTRE ENTREPRISES - 102 Bd Haussmann, 75382 Paris Cedex 08

• For better tracking of your payment, please indicate your order number in the title of the transfer.
• Your order will only be processed once we have received the funds by our bank.
• Please notify us by e-mail once the transfer has been made. once the transfer has been made: info@stars-music.fr.
• Your order will be processed as soon as we have received your of your bank transfer. Products ordered are not reserved until payment payment has been received.

Returns and exchanges

Exceptions to the right of withdrawal

All items may be returned, by exchange or refund, except for the following legal exceptions following items:

• Items that have been personalized at the customer's request or at the customer's request.
• Items which, after delivery and by their very nature, are inseparably assembled with other items (e.g. software integrated into software integrated into controllers). If the customer has the software can no longer be used, and the controller can no longer be controller can no longer be resold.
• Items delivered in sealed packaging for hygiene reasons, such as :
  • Reed boxes
  • Mouthpieces
  • Mouthpieces
  • Harmonicas
  • Microphones and related accessories (returns of these products will not be accepted will not be accepted if they have been unsealed).
• Open items for oral and in-ear use for reasons of health reasons of hygiene and health protection(Covid-19).
• Audio/video recording goods or computer software when unsealed or recorded by the consumer after delivery. delivery.
• Items returned incomplete, spoiled, damaged or soiled by the customer. The customer may test the product but will be liable in the event of goods resulting from handling other than that necessary to establish those necessary to establish the nature, characteristics and proper (Article L. 121-21-3 al. 3 du Code de la consommation).

The right of return will only be accepted for products that are complete, in their original condition (packaging, accessories, instructions) with a copy of the purchase invoice and in new condition. Incomplete as well as packaging returned incomplete, damaged or soiled by the will not be accepted.

Return times and conditions

For purchases made online at Stars-Music.fr, the return or exchange return or exchange by the customer must be made within 30 days from the date of receipt or pick-up of the package. or pick-up of the parcel. In the case of an order of several products, the 30-day period for notification of withdrawal only begins to run from receipt of the last product delivered.

Return postage costs are at the customer's expense. between 5.50€ for a light parcel and from 28€ for a heavy parcel weighing more than 30 kg.

In the event of a satisfied or refunded return (right of returns must be made by post. by post.
No in-store deposits will be accepted.

Breakdown on unpacking or defective product

In the event of shipment from abroad or French overseas departments and territories will be reimbursed in the form of a credit note for a maximum maximum amount of 50€.

In-store purchases

For purchases made in a Star's Music store, all purchases are firm and final and do not benefit from the same same return conditions as the online store. For further information, please ask a salesperson in store. store.

Return for exchange

If the new order is for a higher amount, customer service will contact the user will contact the user for payment of the difference, which can be made by credit card, PayPal link or bank transfer.

Conversely, if the amount of the exchange is less than the initial amount the user will receive, upon receipt of the request, a refund refunded via the same payment method used for the original order. original order.

Return for refund

We undertake to reimburse you within a period less than or equal to 14 days after receipt of the goods. The will be made by any means of payment. payment. In the case of payment on credit, the exercise of your right of will result in the cancellation of the credit. The or Star's Music will be able to reimburse you. reimburse you.

Star's Music reserves the right to apply a discount to a returned item when returned when :

• The returned product has been tried by the buyer beyond what is normal.
• The returned product is not complete (instructions for use, original cardboard box, protective plastics... protection...).

Star's Music reserves the right to set the discount. The customer will be informed by telephone or, if necessary, by e-mail.

Return form

Would you like to return an item for exchange or refund? refund? Please fill in the return form and print it out. Please note that we do not accept COD shipments for any reason. for any reason.

In the event of a return, the customer must declare the value of the product as stated on the purchase invoice, ensuring that the return is fully insurance coverage of return risks.

Star's Music return form

Warranty

Legal warranty and contractual warranty

All items are subject to the legal guarantee of conformity, as defined by articles L.217-4, L.217-7 and L.217-12 of the French Consumer Code.

The warranty covering hidden defects and faults is, for its part, defined by articles 1641 to 1649 of the French Civil Code, allowing the customer to return the defective item(s) at the seller's expense.

Customers are reminded that they have two years from the date of delivery delivery of the goods to take action against the seller.

Star's Music warranty

The legal guarantee of conformity is 2 years. Star's Music offers an additional 1 year to all customers, for a total of 3 years' warranty.

Warranty exclusions

• Wear parts(e.g. start/stop button, fader).
• Consumables(e.g. rechargeable batteries).
• Vinyl reading cells and diamonds, as well as any other element whose wear is directly linked to use.
• Cables and consumables.
• Tweeters and boomers.
• Products whose general condition and failures demonstrate inappropriate inappropriate use of the equipment(e.g. plugged-in USB socket).
• Connection to a mains supply other than that specified in the instructions (example: unregulated generators).
• Equipment exposed to water or shock (physical or electrical). or electrical shock).
• Equipment no longer bearing its serial number (torn off, missing, erased).
• Broken or missing parts(potentiometers, handles, etc.).
• Equipment opened or modified without authorization from Star's Service.
• Guitar settings.
• Electronic tubes are covered by a three-month warranty three months from date of invoice, unless otherwise stated. special mention.
• Second-hand guitars carry a warranty of warranty.

Warranty return procedure

For all warranty returns, please complete the returns form and enclose it with your parcel to be sent by post to the following address to the following address

STAR'S MUSIC
76, rue du Capitaine Guynemer
92400 Courbevoie

Or drop off your equipment at one of our stores (Paris, Bordeaux, Lille, Lyon, Brussels or Toulouse), together with your invoice and return form.

Please note that we do not accept COD shipments for any reason. for any reason.

In the event of a return, the customer must declare the value of the product as stated on the purchase invoice, ensuring that the return is fully insurance coverage of return risks.

Shipping costs are at the customer's expense. Star's Music cannot be held be held responsible in the event of damage occurring during in transit. If the material arrives damaged at our premises, you will have the carrier for any claim for compensation. compensation.
We will cover the cost of returning repaired equipment to an address to an address in mainland France.

Destock", "Destockage" and "Stock-B" items

Items sold under the heading "Stock B" or "Destockage" are end-of-series products or products that have with slight damage (damaged packaging, small scratches, varnish defects...).

These products, often the result of customer returns or exhibitions, have been tested and perfectly functional. They come with a three-month three-month warranty.

Extended warranties

Some brands offer extended warranties beyond the third year third year offered by Stars-Music. You can find this information information directly on your product manufacturer's website.

For all warranty claims after the third year, Star's-Music will year, Star's-Music will make the link to the manufacturer. A copy of the extension certificate.

After-sales service

For all after-sales service requests for purchases made on the site Stars-Music.fr, please fill in the returns form and enclose it with your parcel before sending it to :

STAR'S MUSIC SAV
76, rue du Capitaine Guynemer
92400 Courbevoie

Or drop off your equipment at one of our stores (Paris, Bordeaux, Lille, Lyon, Brussels or Toulouse), together with your invoice and return form.

Delivery charges are at your expense. We will not accept will be accepted for any reason whatsoever. The customer must declare the value of the product, as stated on the the purchase invoice, ensuring full insurance coverage of return risks. of return risks.

After-sales service processing time

After-sales service takes a minimum of 1 month. In case of parts to be ordered from the supplier or the brand for a repair, this period may be extended. Beyond this period, you can contact the after-sales service by email at sav@musicbusiness.fr concerning purchases made on the Stars-Music.fr website and at the Star's Music Paris store.

For after-sales service concerning purchases made at Star's Music stores Lille, Lyon, Toulouse, Bordeaux, Brussels, please contact directly at stores.

Legal and contractual warranties

The warranty covering hidden defects is defined by articles 1641 to 1649 of the French Civil Code, allowing the customer to return the defective item(s) at the seller's expense.

Star's Music provides all its customers with a contractual guarantee of three-year contractual warranty on products bearing the Star's Music 3-year warranty.

Terms and conditions of warranty

Equipment will only be accepted under warranty once it has been validation by the manufacturer. Any warranty refused by the manufacturer will be will be subject to a quotation, with invoicing of the diagnosis including including postage and labor.

We are not responsible for any damage to products during transport. during transport.

Warranty and after-sales service exclusions

• Parts subject to wear and tear(e.g. start/stop button, fader).
• Vinyl pick-up cartridges and diamonds, as well as any other component whose wear is directly related to use.
• Burnt-out loudspeaker voice coils caused by inappropriate amplification.
• Products whose general condition and malfunctions show that they have been inappropriate use(e.g.: USB plug pressed in).
• Connection to a mains supply other than that specified in the instructions (example: unregulated generators).
• Equipment that has been exposed to water or shock (physical or electrical). electrical).
• Broken or missing parts(potentiometers, handles, etc.).
• Equipment opened or modified without authorization from Star's Service.
• Unless otherwise specified, electronic tubes are guaranteed for three months from date of invoice.
• Second-hand guitars carry a warranty of warranty.
• Unless otherwise stated, the manufacturer's warranty on boomers and tweeters is three months. and tweeters is three months, we match this period. warranty.
• In the event of shipment for after-sales service of equipment containing programming or audio recordings, the customer is responsible for backing up backing up data prior to shipment.
• Any equipment sent under warranty, which proves to be faultless be subject to a quotation to cover the costs incurred. costs incurred.

Destock", "Destockage" and "Stock-B" items

Items sold under the heading "Stock B" or "are end-of-series products or products with slight damage slight damage (example: damaged packaging, small scratches, varnish defects... ).

These products, often the result of customer returns or exhibitions, have been tested and perfectly functional. They come with a three-month warranty.

Responsibility

The products offered comply with current French legislation and legislation and standards applicable in France. The photographs, texts, graphics, information and characteristics reproduced and illustrating the products presented are not contractual. In Star's Music cannot be held responsible for any errors or omissions for any errors or omissions in any of these photographs, texts, graphics or graphics, information or product characteristics, or in the event of modification of product characteristics by suppliers. suppliers.

Of course, if you have any questions about our products, you can contact our customer service at 01 81 93 09 00 (cost of a local call from a landline of a local call from a landline, surcharge depending on the operator).

Star's Music cannot be held responsible for the non-performance of the contract contract in the event of a product being out of stock or unavailable product, force majeure, disruption or total or partial strike or partial strike, notably of postal services and means of transport and/or flood, fire.

If you have any questions about our products, please contact 01 81 93 09 00 (cost of a local call from a landline local call from a landline, surcharge according to operator), or by e-mail at info@stars-music.fr

Mediation

In France, to resolve disputes between professionals and and consumers, the French Consumer Code stipulates that all companies companies(VSEs, SMEs, large groups) that offer a service used by individuals are obliged to contract with a state-approved a state-approved consumer mediator.

In accordance with article L. 612-1 of the French Consumer Code, you can have free recourse to the CMAP mediation service, to which we, STAR'S MUSIC, belong:

• Via the form available on the CMAP website: www.mediateur-conso.cmap.fr
• By e-mail: consommation@cmap.fr
• By post: CMAP - Service Médiation de la consommation, 39 avenue Franklin Roosevelt, 75008 Paris

At European level, the European Commission provides you with a online dispute resolution platform.

Personal data

Star's Music reserves the right to collect user data, in particular notably through the use of cookies. The collection of by Star's Music, which is responsible for data processing, is necessary for processing the user's request. By indicating to Star's Music, the user may receive an order confirmation order confirmation. Depending on the choice made when creating account, the user may receive offers from Star's Music receive offers from Star's Music as well as offers from other offers from other MusicBusiness Group companies or commercial or commercial partners, by e-mail, telephone or SMS as indicated when account creation.

It is our responsibility to ensure that the personal data we hold is correct and up to date. personal data we hold is correct and up to date. therefore, in accordance with article 32 of law no. 2004-801 of August 6, 2004 on the protection of individuals with regard to the processing of personal data processing and amending law no. 78-17 of January 6, 1978 on data processing, files and civil liberties users have the right to access, modify and delete any information modification and deletion of information concerning them, to be at any time by contacting Star's Music via its online customer account. account.

Star's Music makes every effort to ensure the confidentiality and confidentiality and security of data transmitted over the web. In this respect Star's Music's partner payment servers use a secure mode of payment a secure SSL (Secure Socket Layer) payment method.

Find out more about our data protection policy compliant data protection policy here

Identity of the data controller

The company TWEETER, sas with a share capital of 2,374,174.00 euros, hereinafter referred to as "Star's Music", registered with the PARIS Trade and Companies Register under SIRET no. 447.549.379.00017, having its registered office at 11 Boulevard de Clichy 75009 PARIS, France.

Intellectual property rights

All elements of the Star's Music site, whether visual or audio including the underlying technology, are protected by copyright trademarks or patents. Thus, none of the documents from the Star's Music site may be copied, reproduced, republished, uploaded, posted, transmitted or distributed in any in any way whatsoever, except under the following conditions: it is it is possible to download a copy of the documents onto a computer for your personal, non-commercial use only, provided you do not commercial purposes, provided that you do not modify the information and that you you keep all copyrights and other proprietary notices intact. property notices.

Modification of these documents or their use for any other purpose constitutes an infringement of Star's Music's intellectual property rights. Star's Music. The user who has a personal Internet site and wishes to place and who wishes to place, for personal use, on his or her site a simple link leading directly to the home page of the Star's Music, must request authorization from Star's Music. Star's Music. Under no circumstances will this constitute an implicit implicit affiliation agreement.

On the other hand, any hypertext link to the Star's Music website using the framing or in-line linking technique is strictly formally prohibited. In all cases, any link must be removed on simple request from Star's Music. All trademarks, logos and models appearing on this site are the exclusive property of Star's Music. Under no circumstances may their disclosure be interpreted as granting be construed as granting any license or right to use such trademarks of said trademarks and distinctive elements protected by copyright. protected by copyright. They may not be used under penalty of infringement.

Cookies

Star's Music uses cookies deposited on the customer's hard disk in order to recognize them when they connect to the site www.stars-music.fr, in accordance with current legislation. The customer may at any time deactivate the use of these cookies at any time by selecting the appropriate appropriate settings in their browser. However, this deactivation may prevent access to certain functions of the site, in particular those enabling the personalization of the services services offered by Star's Music.

Data collection

This data is collected :

• When creating an account.
• When subscribing to newsletters or alerts proposed by Stars-Music.fr.
• When placing an order or shopping cart on the site.
• When participating in a promotional game or contest.
• When browsing the site and consulting articles.
• When writing a comment or an opinion on an article.
• When sharing a review with a friend by e-mail from an item.
• When sharing a review via social networks (Facebook, Instagram, Google+, Twitter).

In accordance with law n°78-17 of January 6, 1978, any user or customer of the site may at any time object to the commercial to the commercial use of their data, and have the right to access, rectify rectification and deletion of data concerning them.

Cookies from partner companies

When customers browse the Stars-Music.fr website, cookies from partner companies may be placed on the customer's computer. These purpose of these cookies is to identify items consulted or purchased purchased on the site and to collect browsing data in order to personalize personalize the advertising offer sent to the customer outside the website. www.stars-music.fr.

As part of this type of advertising partnership, Star's Music may be required to transmit to partners data concerning consulted by the customer, as well as the nature of his or her purchases.

The customer may refuse these cookies at any time by selecting the appropriate appropriate settings in their browser. This refusal may result in unavailability of certain functions offered by Star's Music's Star's Music partner companies.

More information on our data protection policy compliant data protection policy here

Promotional rules - destock - sales

Destock", "Destockage" and "Stock-B" items

Items sold with the heading "Stock B" or or "Destockage" are end-of-series products or products that have slight damage (example: damaged packaging, small scratches, varnish defects... ).

These products, often the result of customer returns or exhibitions, have been tested and perfectly functional. They come with a three-month warranty.

Sale items

The musical instruments and DJ, studio and sound equipment clearly indicated as being on sale on Stars-Music.fr are, for the most part end-of-series or exhibition models. Some some of them are one-offs, without their original packaging. original packaging. Nevertheless, they are covered by the standard manufacturer's warranty.